Pricing Policy

Clayton Auto and Tyres Pricing Policy

At Clayton Auto and Tyres, we believe in providing honest, transparent pricing for all our services. Our goal is to offer competitive rates without compromising on quality, ensuring you get the best value for your money. Here’s how our pricing works:

1. Transparent Quotes

When you bring your vehicle to us, we provide a clear and upfront quote for the services required. Our quotes include all labor, parts, and any other associated costs so that you know exactly what to expect. We will never proceed with additional work or repairs without your approval, ensuring there are no surprises when it’s time to pay.

• No Hidden Fees – What you see is what you pay. We don’t tack on unnecessary or hidden charges.
• Detailed Breakdown – We offer a detailed explanation of the quote, including part costs and labor, so you can make informed decisions.

2. Competitive Pricing

We strive to offer fair and competitive pricing across all of our services. Our team regularly reviews market rates to ensure that you are getting the best deal possible. However, please note that the complexity of the job and the quality of parts used may affect the final price.

• Standard Labor Rates – Our labor rates are based on industry standards, ensuring you get high-quality work at a fair price.
• Quality Parts – We only use trusted, quality parts in all repairs and services, and our prices reflect the value of the materials we use.

3. Price Variation

The final cost of your service may vary depending on several factors, including the make and model of your vehicle, the type of service or repair required, and the availability of parts. However, we are committed to keeping you informed of any changes to the initial quote.

• Pre-Approval for Changes – If additional repairs or services are needed, we will contact you first to explain the situation and get your approval before proceeding.
• Part Availability and Costs – In some cases, specific parts may need to be ordered, and this may affect the cost and timeline of your service. We will provide you with options where possible.

4. Payment Terms

We accept a range of payment methods, including cash, EFTPOS, and major credit cards. Payment is required upon completion of services unless otherwise arranged in advance. For larger repair jobs or custom work, a deposit may be required before starting the job.

• Payment Upon Completion – Full payment is required when you pick up your vehicle after the service is complete.
• Deposits for Major Repairs – For extensive or specialized repairs, a deposit may be required to cover parts and materials.

5. Discounts and Promotions

At Clayton Auto and Tyres, we regularly offer discounts and promotions to give our customers even better value. Be sure to ask about our current promotions, or check our website for special deals on services such as tyre packages, brake repairs, and more.

• Seasonal Offers – We provide seasonal discounts, so you can save on essential services.
• Referral Program – Refer a friend and both you and the referred customer may receive a discount on future services.

6. Warranty and Guarantee

All of our work is backed by a satisfaction guarantee. If you experience any issues with a repair or service within the warranty period, simply bring your vehicle back and we will make it right at no additional cost.

• Parts Warranty – Most parts we use come with a manufacturer’s warranty, which we pass on to you.
• Labor Guarantee – We stand behind our workmanship. If something wasn’t done right, we will fix it free of charge within the warranty period.

7. Service Packages

For routine maintenance, we offer service packages at discounted rates. Our packages are designed to help you save money while ensuring your car gets the care it needs at regular intervals.

• Bundled Services – Combine services like oil changes, tyre rotations, and brake checks for a reduced package price.
• Long-Term Maintenance Plans – Sign up for a maintenance plan to receive discounted rates on regular services over the life of your vehicle.

8. Cancellation Policy

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, depending on the service booked.

• No-Show Fee – If you fail to show up for an appointment without prior notice, a small fee may be charged for holding the booking.

9. Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns about your bill or the services provided, please don’t hesitate to speak with one of our team members. We’re here to ensure you are fully satisfied with both the quality of work and the value of the service.

• Dispute Resolution – If there are any discrepancies in the bill, we will work with you to resolve the matter quickly and fairly.
• Customer Feedback – We value your feedback! Feel free to share your experience with us so we can continue improving our services.

10. Price Adjustments

We reserve the right to adjust our pricing based on market conditions, supplier costs, and other external factors. However, any changes will be communicated clearly and applied only to future services – you’ll never experience a price hike after receiving a quote.

Contact us today for a free, no-obligation quote on your next service or repair. At Clayton Auto and Tyres, we’re committed to delivering fair, transparent pricing and excellent value on every job.