Privacy Policy
At Clayton Auto and Tyres, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information you provide us when using our website or services. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: This includes your name, email address, phone number, and any other information you provide to us voluntarily, such as when booking a service, signing up for our newsletter, or filling out a contact form.
- Vehicle Information: If you bring your car to our shop, we may collect details about your vehicle, such as the make, model, year, and vehicle identification number (VIN).
- Payment Information: When you make a payment for our services, we may collect payment-related information, such as your credit card number or bank account details, which are securely processed.
- Usage Information: We may collect information about how you use our website, such as your IP address, browser type, pages visited, and other browsing data, to help us improve our online services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your personal and vehicle information to book appointments, perform services on your vehicle, and process payments.
- To Communicate with You: We may use your contact details to send you appointment reminders, updates about your vehicle, or information about our services and promotions.
- For Internal Record Keeping: We may use your information to maintain accurate records of our transactions and services for administrative purposes.
- To Improve Our Website and Services: Usage information helps us analyze trends, monitor the performance of our website, and enhance your experience.
- For Marketing: With your consent, we may send you promotional emails or text messages about special offers, discounts, or new services that may interest you.
3. How We Protect Your Information
We are committed to ensuring that your personal information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
- Data Encryption: Sensitive information, such as payment details, is encrypted and processed securely.
- Access Control: Only authorized personnel have access to your personal data, and they are required to maintain its confidentiality.
- Secure Transactions: We use trusted third-party payment processors to handle all transactions, ensuring your financial details are protected.
4. Sharing Your Information
We do not sell, lease, or trade your personal information to third parties. However, we may share your information with:
- Service Providers: We may share information with trusted service providers who help us run our business, such as payment processors or IT support, under strict confidentiality agreements.
- Legal Requirements: We may disclose personal information if required by law, such as in response to a court order, subpoena, or government investigation.
- Business Transfers: In the event that our business is sold or merged, your personal information may be transferred as part of that transaction, but it will remain protected under this Privacy Policy.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences, track website usage, and deliver personalized content.
- Types of Cookies We Use: We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until you delete them).
- Managing Cookies: You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access Your Information: Request details of the personal information we hold about you.
- Update or Correct Your Information: If you believe any information we are holding is incorrect or incomplete, you may request a correction.
- Opt-Out of Marketing: If you no longer wish to receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions in the email or contacting us directly.
- Request Deletion: You may request that we delete your personal information, subject to certain legal or business requirements.
7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
